IT SUPPORT THAT WORKS FOR YOU
Pay As You Go IT Support
Flexible Pay-As-You-Go IT Support for Your Business
WHAT YOU GET
What Our On-Demand IT Support Includes
Remote IT Support
Get fast assistance with technical issues without waiting for an on-site visit. Our remote IT support team can diagnose systems, networks, applications, and endpoint devices to deliver real-world technical assistance remotely when appropriate.
On-Site IT Support
When an issue requires hands-on assistance, our engineers can provide on-site support at your business premises. We can help with technical issues, hardware installations, device configuration, network equipment, and other requirements that need physical support.
IT Troubleshooting
Our experienced team can investigate technical problems across your systems, devices, networks, and applications. We identify the cause of an issue and work towards a practical resolution to get your technology operating as expected.
Hardware Installation
From new computers and devices to business hardware, we can assist with installation and configuration. Our team ensures that your hardware is properly connected, configured, and integrated into your existing IT environment.
Emergency IT Assistance
When an unexpected technical issue requires immediate attention, our Emergency IT support gives you access to experienced professionals who can assess the situation and provide appropriate assistance to help minimise disruption.
Third-Party Vendor Support
We can work alongside your existing technology providers when an issue involves a third-party system or service. Our team can facilitate technical prerequisites, system dependencies, and vendor communications for an easier resolution.
How Our Pay & Go IT Support Works
Tell Us What You Need
Contact our team with details of your IT issue, requirement, or project.
We Assess the Requirement
We review the situation and determine the most appropriate way to provide support.
Receive Expert Assistance
Our team provides the required technical support, either remotely or on-site depending on the nature of the work.
Pay for the Support You Use
You receive flexible support based on the assistance required, without committing to an ongoing support package.
What Are the Benefits of Pay & Go IT Support?
Com Cubed Computer’s Pay & Go support gives businesses greater flexibility when they need technical expertise without requiring a long-term arrangement.
Flexible Support
Access professional assistance when a specific IT requirement arises, without committing to an ongoing support agreement.
No Long-Term Commitment
Get Business IT support for individual requirements while retaining flexibility over how and when you use technical services.
Expert Assistance When Needed
Access experienced IT professionals for troubleshooting, installations, technical projects, and other technology requirements.
Remote or On-Site Support
Choose the appropriate support approach based on the issue. Our team can provide both Remote IT support and on-site assistance.
Support for Urgent Issues
When unexpected problems occur, 24x7 it pay as you go support can provide a flexible option for businesses requiring assistance outside standard arrangements.
Complete IT Services Built Around Your Business
- IT Support
- Managed IT Support
- Pay & Go IT Support
- Consultation
- IT Support Calculator
- IT Solutions
- Networks & Cabling
- Wi-Fi Solutions
- IT Projects
- Hardware Procurement
- Communications
- Broadband – FTTP & FTTC
- Fixed Wireless Broadband
- Leased Lines
- VoIP Phone System
- Cloud Services
- Office 365
- Cloud Backup
- Email Security and Continuity
- Risk Compliance
- Powering your business with reliable IT, smarter solutions and better connections. Let's build your success story together.
INSTANT QUOTE
IT Support Calculator
Generate a custom estimate in seconds using our IT support calculator, tailored to your specific team size and technical requirements. Get a clear, no-obligation breakdown of your costs instantly without the need for sales calls or follow-ups.
IT support plans
Compare every feature, tier by tier
| Essentials | Protect | Complete | Compliance | |
|---|---|---|---|---|
| Support | ||||
| Unlimited remote support | ✓ | ✓ | ✓ | ✓ |
| Unlimited on-site support | ✕ | ✓ | ✓ | ✓ |
| Unlimited device repairs | ✕ | ✕ | ✓ | ✓ |
| 3rd party vendor management | ✕ | ✓ | ✓ | ✓ |
| 365 & computer user adds/changes | ✓ | ✓ | ✓ | ✓ |
| Monitoring & maintenance | ||||
| 24/7 monitoring with self-healing automation | ✓ | ✓ | ✓ | ✓ |
| OS & third-party app patching | ✓ | ✓ | ✓ | ✓ |
| Network device monitoring & maintenance | ✕ | ✕ | ✓ | ✓ |
| Domain & DNS management | ✕ | ✕ | ✓ | ✓ |
| Device management (Microsoft Intune) | ✕ | ✕ | ✕ | ✓ |
| Security | ||||
| Enterprise antivirus (EDR) | ✕ | ✓ | ✓ | – |
| Spam & malware protection | ✕ | ✕ | ✓ | ✓ |
| Advanced threat protection | ✕ | ✕ | ✓ | ✓ |
| Email & data protection | ||||
| Backup monitoring* | ✕ | ✓ | ✓ | ✓ |
| 365 backup – Mail/SharePoint/OneDrive | ✕ | ✕ | ✓ | ✓ |
| Email archiving & continuity | ✕ | ✕ | ✓ | ✓ |
| Central signatures & disclaimers | ✕ | ✕ | ✓ | ✓ |
| Email security level | – | – | Plan 3 | Plan 4 |
| Compliance & risk | ||||
| Unified EDR & identity protection | ✕ | ✕ | ✕ | ✓ |
| Permission & sharing management | ✕ | ✕ | ✕ | ✓ |
| Misdirected email prevention | ✕ | ✕ | ✕ | ✓ |
| Staff cyber awareness training & risk scoring | ✕ | ✕ | ✕ | ✓ |
| Continuous vulnerability scanning | ✕ | ✕ | ✕ | ✓ |
| Built for regulated/compliance-heavy sectors | ✕ | ✕ | ✕ | ✓ |
| Pricing | ||||
| Cost per device/month | £14–£19 | £22–£28 | £30–£38 | Custom quote |
*Backup monitoring subject to an agreed backup solution, please call to discuss. – at Compliance indicates the feature is superseded by the unified EDR & identity protection row above.
| Features | Bronze | Silver | Gold |
|---|---|---|---|
| Unlimited remote support |  |
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| Unlimited on-site support |  |
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| Unlimited device repairs | |
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| Active workstation monitoring | |
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| Active server monitoring | |
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| OS updates and patching | |
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| 365 users adds & changes | |
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| Enterprise Antivirus (EDR) | |
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| *Backup Monitoring | |
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| Computer users adds & changes | |
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| 3rd Party vendor management | |
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| Domain & DNS management | |
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| Active network maintenance | |
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| Spam & malware protection | |
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| Advanced threat protection | |
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| Email archiving & continuity | |
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| 365 backup - Mail/ShareP/OneD | |
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| Central signatures & disclaimer | |
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| Free security awareness training | |
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| Workstation Cost | £19.00 | £25.50 | £35.50 |
| *Backup Monitoring | Subject to an agreed backup solution, please call to discuss. | ||
IT support calculator
See what your plan could cost
Choose a plan and team size for an instant monthly price.
Monthly price
£60
Complete plan · £60 per user / month
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Industries We Support
Hospitality & Venues
Hotels, tourism businesses, and venues can access technical assistance for connectivity problems, device setup, system issues, and unexpected IT requirements.
Manufacturing & Logistics
When technical issues affect production or logistics operations, we can assist with hardware,network equipment, device configuration, and other specific IT requirements.
Professional Services
We help professional firms with one-off technical needs, from setting up new devices and applications to resolving connectivity or user issues.
Charity & Non-Profit
Charities and non-profit organisations can call on our team for specific technical tasks, installations, troubleshooting, and other IT requirements as they arise.
Construction & Civil Engineering
For project teams working across offices and sites, we can provide technical assistance with connectivity, equipment setup, device issues, and other immediate IT requirements.
Frequently Asked Questions
1. Can you provide emergency IT support?
Can I use Pay & Go IT support for a one-off technical issue?
Yes, our Pay & Go IT support is suitable for one-off technical issues, installations, troubleshooting, or specific IT requirements. You can request assistance when you need it without committing to an ongoing support agreement.