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Privacy Policy

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Last updated: 28th August 2026

1. Introduction

Welcome to Com Cubed Computers. We respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy explains comprehensively how we collect, use, store, and safeguard your personal information when you visit our website (https://www.comcubed.co.uk/) or utilise our computer services and support.
As a business operating within the United Kingdom and serving customers in both the UK and the Republic of Ireland, we strictly adhere to the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018. Com Cubed Computers acts as the “Data Controller” of the personal information you provide to us, meaning we are responsible for deciding how we hold and use personal information about you.
We have designed this policy to be transparent and accessible, ensuring you fully understand your rights and our responsibilities. Please read this document carefully to understand our practices regarding your personal data and how we will treat it.

2. Information We Collect

To provide you with the best possible service, we collect specific types of information from you. We minimise our data collection strictly to what is necessary for our business operations. This data falls into two primary categories: information you provide to us directly, and information we collect automatically when you interact with our website.

Information You Provide Directly

When you request a service, create an account, or contact us for support, we ask for certain personal identifiers. This is limited to:
  • Full Name: To identify you as a customer and personalise our communications.
  • Email Address: To send service updates, account information, and respond to your direct inquiries.
  • Physical Address: To facilitate on-site computer services, equipment delivery, and accurate billing.
  • Phone Number: To reach you quickly regarding urgent service updates, technical support, or delivery coordination.

Information Collected Automatically

When you navigate through and interact with our website, we automatically collect certain technical data about your equipment, browsing actions, and patterns. This information helps us ensure our website functions correctly and allows us to optimise the user experience. We collect:
  • IP Address: To help diagnose problems with our server, administer our website, and ensure security.
  • Browser Type and Version: To ensure our website displays correctly on the software you are using.
  • Device Type: To optimise the website layout for mobile, tablet, or desktop viewing.
  • Location Data: General location data (derived from your IP address) to understand our geographic reach and ensure compliance with regional regulations.
  • Cookies: Small text files placed on your device to remember your preferences and facilitate continuous website functionality.

3. How We Use Your Information

We only use your personal information for specific, clearly defined purposes that are directly related to the services you have requested from Com Cubed Computers. We will never use your data for reasons incompatible with these original purposes without first notifying you and seeking your consent.
We use the data we collect for the following operational purposes:
  • Service Processing: To fulfil the technical support, repair, or consulting services you have requested from us.
  • Account Management: To create, maintain, and secure your customer profile within our systems, allowing you to track your service history.
  • Website Functionality: To present our website and its contents to you in the most effective and secure manner possible.
  • Customer Support: To accurately identify you when you contact us, review your service history, and provide swift, tailored assistance for your computer-related issues.
  • Internal Improvements: To analyse general website usage trends so we can improve our digital infrastructure and service offerings.

4. Legal Basis for Processing Personal Data

Under the UK and EU GDPR, we must have a valid legal basis for processing your personal data. Com Cubed Computers relies on the following lawful bases:

  • Performance of a Contract: The primary reason we process your name, address, email, and phone number is to fulfil our contractual obligations to you when you hire us for computer services or repairs.
  • Legitimate Interests: We process automated technical data (like browser type and device information) to support our legitimate interest in running a secure, functional, and user-friendly website, provided these interests do not override your fundamental rights.
  • Consent: In specific circumstances, such as accepting non-essential cookies, we rely on your clear and affirmative consent. You have the right to withdraw this consent at any time.

5. Cookies and Tracking Technologies

Our website utilises cookies to distinguish you from other users, which helps us provide you with a good experience when you browse our site and allows us to improve it.
  • Essential Cookies: These are strictly necessary for the website to function. They include cookies that enable you to log into secure areas of our website. These cannot be disabled in our systems.
  • Functional Cookies: These allow the website to remember choices you make (such as your region) and provide enhanced, more personal features.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Information Sharing and Disclosure

We maintain a strict stance on data privacy regarding third parties.
Com Cubed Computers does NOT share your personal data with any third-party services. We handle all service processing, account management, and website analytics entirely in-house.
Furthermore, we do not, under any circumstances, sell, rent, or trade your personal data to anyone. Your information remains strictly within our internal systems for the sole purpose of serving you.
The only exception to this strict non-disclosure policy is if we are legally obligated to share information to comply with a valid court order, law enforcement request, or legal process required by UK or ROI authorities.

7. Data Security

We have implemented appropriate and robust security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed.
  • We limit access to your personal data strictly to those employees and staff members who have a direct business need to know it.
  • All data you provide directly is stored on secure, encrypted internal servers.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.
While we strive to use commercially acceptable means to protect your personal data, we must acknowledge that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Data Retention

We will only retain your personal data for as long as is strictly necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
  • Customer Records: We keep basic information about our customers (including contact details and service history) for up to six years after they cease being customers, primarily for tax, accounting, and warranty purposes.
  • Automated Data: Technical data like IP addresses and browsing data are routinely purged from our systems every 12 months. Once your data is no longer necessary for the purposes outlined in this policy, it is securely and permanently deleted from our servers and physical records.

9. Your Data Protection Rights

Under the UK and EU GDPR, you are granted specific and powerful rights regarding your personal information. We respect these rights and have established processes to help you exercise them freely. You have the right to:
  • Request Access (Data Subject Access Request): You can ask us for a copy of the personal data we hold about you to check that we are lawfully processing it.
  • Request Correction: You can ask us to correct any incomplete or inaccurate data we hold about you, though we may need to verify the accuracy of the new data you provide to us.
  • Request Erasure (Right to be Forgotten): You can ask us to delete or remove personal data where there is no good reason for us continuing to process it.
  • Object to Processing: You can object to our processing of your personal data where we are relying on a legitimate interest, and there is something about your particular situation which makes you want to object to processing on this ground.
  • Request Restriction of Processing: You can ask us to suspend the processing of your personal data in certain scenarios (e.g., if you want us to establish its accuracy).
  • Request Data Portability: You can request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.
  • Withdraw Consent: Where we are relying on consent to process your personal data, you may withdraw it at any time.
How to Exercise Your Rights: To request data deletion, updates, or to exercise any of the rights listed above, please contact us directly via email at info@comcubed.co.uk.
We will not charge you a fee to access your personal data (or to exercise any of the other rights). We try to respond to all legitimate requests within one month. Occasionally it could take us longer if your request is particularly complex; in this case, we will notify you and keep you updated.

10. Children's Privacy

Our website and our computer services are directed solely at adults and business professionals. We do not knowingly collect, maintain, or solicit personal information from children under the age of 13. If you are under 13, please do not use this website or provide any information to us. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information immediately.

11. Changes to This Privacy Policy

Technology and data privacy laws are constantly evolving. As such, we may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Any changes we make will be posted on this page. We strongly encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The “Effective Date” at the top of this policy indicates when it was last revised.

12. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your legal rights regarding your personal data, we welcome you to reach out to us.

Com Cubed Computers

  • Address: 1 Collon Terrace, Buncrana Rd. Derry BT48 7QP
  • Email: info@comcubed.co.uk
  • Phone (UK): (0044) 2871 878 999
  • Phone (ROI): (0044) 2871 878 999