VoIP Phone System
‘Metis’ is our VoIP management portal. It provides you with all the features and functions needed to perfect your business’s communications including:
Hosted Telephony
Time of day routing
Route calls to a Work or Out of Office dial plan based on the current time. You can create rules for your work hours, holidays and any other occasion using time, day of the week, day of the month and month.
Incoming call management
Create powerful dial plans using our step by step dial plan creator. All features come with no extra cost and include audio file playback, IVR menu options, call queuing, voicemail, cross-dial plan diverts, whispers, line identifiers and more.
Call queuing
You can create as many queues as you like. Configure them with a ringing strategy, an SLA target and a Redial After time. Additional options include custom period announcements and their frequency and whether members can take multiple calls. Queue members can pause/unpause from Metis, their phones and from the switchboard.
Hosted call recording
You can toggle call recording on and off for your numbers, select whether to record just inbound, outbound or both directions and set a retention period of up to 6 years for your call recording storage. You can download call recording files just a few minutes after your call has completed. We also offer storage integration with Amazon S3 storage buckets.
Fraud prevention
Our fraud prevention and detection systems constantly analyse traffic to ensure you are protected.
Auto-attendant
Configure up to 9 auto-attendant options for no extra cost. You can record the messages for your auto-attendant straight from your IP phone, or upload your own custom recordings to Metis. You can use a whisper or line identifier to inform call handlers which option callers select.
Number provisioning
Metis allows for the provisioning of UK geographic and non-geographic numbers. These numbers can be allocated as any of the following: Inbound or Outbound numbers, fax to email or conference numbers. Metis allows for the immediate provisioning of the number which can be delivered to a configured IP handset within minutes.
Fraud prevention
Our fraud prevention and detection systems constantly analyse traffic to ensure you are protected.
Auto-attendant
Configure up to 9 auto-attendant options for no extra cost. You can record the messages for your auto-attendant straight from your IP phone, or upload your own custom recordings to Metis. You can use a whisper or line identifier to inform call handlers which option callers select.
Hosted call recording
You can toggle call recording on and off for your numbers, select whether to record just inbound, outbound or both directions and set a retention period of up to 6 years for your call recording storage. You can download call recording files just a few minutes after your call has completed. We also offer storage integration with Amazon S3 storage buckets.
Extension provisioning
You can add, update and remove users at any time via Metis. Add new extensions to generate authentication details for your IP phone, or add your Snom or Yealink MAC address into our provisioning platform for easy, no touch configuration options.
Voicemail to email
All voicemail boxes are configured with an email recipient, where any voicemails are converted into an email attachement and mailed to the recipient instantly, along with a timestamp, caller information and the duration of the voicemail message.
Call pickup
Pick up a call from a ringing handset within your organisation. You can enable this via Metis at no extra cost and upon request we can create individual Pickup Groups for your business' departments.
Busy lamp field
See a visual representation of your colleague's phone status using your IP phone. The feature is enabled via Metis at no extra cost and tells you whether your colleague is either on the phone, off the phone or if their phone is ringing.
Record your own messages
Set up a short code in Metis that when dialed from your IP phone, prompts you to record a message. Once you're finished, the message is immediately uploaded to your Metis account and ready to use in dial plans.
Outgoing call management
Create outgoing groups for your business' departments and manage the number used for Caller ID presentation, whether to hide the caller ID and whether international dialing is allowed.
Call blocking
You can easily block nuisance numbers using Metis' call blocking feature. You can block a single number or a range of numbers from contacting you and you can block numbers from being called by specific outgoing groups too.
How Can We Help Your Business?
We help businesses save time and money by identifying problem areas and unnecessary expenditure, ensuring that your IT systems are more efficient, secure and increase productivity, supporting your business success.
What makes us different?
We make IT upkeep a pleasure, not a pain. We proactively prevent problems before they arise, and implement IT that enables you to grow and succeed.
